FAQs

Bills will typically arrive on the 8th of each month.

Your Utility Bill is due on the 25th of each month. The following rules apply:

• Payments made online are due by 11:59 p.m. on the 25th.
• Payments left in the City office dropbox, located at 80 South Main, are due by 8 a.m. the following business day. (Ex. if the 25th falls on a Saturday, payment must be in the dropbox by 8 a.m. on Monday)
• Payments made through the mail are due by 8 a.m. the following business day. (Ex. if the 25th falls on a Thursday payment must be at the City office by 8 a.m. on Friday)

We get asked this question most often when bills are delivered around the 8th of August, September, and October. This is when customers receive their bill due on the 25th of each of these months. These bills include the highest average usage for power, culinary water, and pressurized irrigation. If you have a large power bill in the winter the culprit is ofter electric space heaters. Power is an inefficient way to heat a home compared to gas. For more information refer to the Utility Bill Timing page.

The Equal Pay program was offered to residents between 2005 and 2010. The program is no longer being offered. Those who are currently on the Equal Pay program are grandfathered in and will remain on the program.

There are a couple of reasons that this program is no longer being offered: First, we have found that with the number of services we offer and especially with our optional services (Cable TV, Internet & Phone), it was a difficult program to manage.

The second reason is that the program allows customers to carry an account balance at times. This means that the city is unnecessarily exposed to the possibility that a customer could terminate with a large account balance. Anytime you allow a customer more time to pay their bill the chances of collecting decrease.

The original enrollment form that was signed by customers states: "If payments are missed or late, or if only partial payments are made, you may lose your Equal Pay privilege." 

The storm drain utility is a stormwater-related service that protects people and property from flooding during storms. Most cities have had to create a stormwater utility because of increasing regulations. Spanish Fork City charges a storm drain fee that is similar to any other utility fee (electricity, garbage, sewer, etc). Because Spanish Fork’s storm drain utility is funded through utility fees rather than property tax, all users pay the storm drain fee, even tax-exempt users. This also means that those without stormwater connections on their property pay this fee too. This is because even those whose property is not directly connected to the storm drain still receive the benefit of streets and gutters that don’t flood during a storm.

Refer to our Utility Bill Timing page for more information.

Typically the bills due in July, August, and September are the highest. Refer to our Utility Bill Timing page for more information.

There is a cost to provide access to a service even if the service isn't being used. The base rate on services helps collect the cost of providing access. For more information refer to the Vacant Property Billing section of our policy.

If your account is set up on ACH Autopay your bill will be automatically deducted from your bank account on the due date. See our Utility Bill Timing page to learn more about utility bill timing.

Your final bill will be mailed to you within approximately 3 weeks of your termination date. If your account was set up on ACH Autopay your final bill will be automatically deducted from your bank account.

See the Utility Assistance Program page for more information.

Garbage pickups are Monday - Thursday. Please have cans out by 7 a.m. regardless. For route information see the Waste Collection Route Map.

Yes, fill out the online request form:spanishfork.org/canrequest. Please see our Utility Rates page for current pricing information. Businesses may have up to 4 cans. Additional cans must be kept for at least 6 months.

Our sign-up forms are available online on our Utility Sign Up webpage.

We need the last 4 digits of your social security number to verify your identity and to be able to send your account to collections if you fail to pay your bill. We enter the info into Experian and they verify your identity. This doesn't pull a credit report or affect your credit in any way.

Your driver's license proves that you are the person you say you are. Otherwise, an individual could use another person's name and social security number to sign in for utilities.

The City doesn't bill for services until after they have been provided. Because the City bills for services that have already been provided, there is always a chance that customers won't pay for the services provided to them. For this reason, the City requires a deposit that can be used to offset bills when a customer doesn't pay. The City has had to write off hundreds of thousands of dollars on uncollectible accounts in recent years. If write-offs were to increase, the City would need to raise rates to offset this lost revenue.
By signing up for ACH Autopay you are allowing us to have your account information and to initiate the payment. Since you are saving the city on credit card fees we waive the deposit. If however, you have an ACH payment returned we will remove you from the ACH Autopay and require a deposit.

Please see the Landlord Utility Information page.

The answer to this question varies from year to year depending on temperatures. The system is generally filled by April 15 and drained by October 15.

See the Net Metering page for more information.

Yes, the city does offer a credit. Call 801-804-4506 for information.